Privacy Policy

Effective Date: September 1, 2026

Mamacitas, LLC, doing business as Mamacitas West Boylston ("Mamacitas," "we," "us," or "our"), respects your privacy and is committed to protecting the personal information you provide when you visit or interact with our website, mamacitaswb.net (the "Website").

This Privacy Policy explains what information we may collect, how we use it, how we may share it, and the choices you may have regarding your information.

By using our Website, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

Depending on how you interact with our Website, we may collect information such as:

• Name

• Email address

• Telephone number

• Mailing or billing address

• Information submitted through catering or contact forms

• Information submitted when applying for employment

• Information provided when subscribing to our newsletter or promotional communications

• Information related to online food orders

• Any other information you voluntarily provide to us

We may also automatically collect certain technical information when you visit our Website, including:

• IP address

• Browser type and device information

• Operating system

• Pages viewed

• Date and time of visits

• Referring website or webpage

• General information about how you interact with our Website

2. How We Use Your Information

We may use information we collect to:

• Process and fulfill online food orders

• Respond to questions, requests, and inquiries

• Respond to catering requests

• Communicate with customers regarding orders or services

• Process employment applications

• Send newsletters, promotions, specials, or other marketing communications when permitted by law

• Improve our Website, food, services, and customer experience

• Maintain and secure our Website

• Analyze Website usage and performance

• Prevent fraud, misuse, or unauthorized activity

• Comply with applicable laws and legal obligations

3. Online Orders and Third-Party Services

Our Website provides links to third-party services that may allow you to place food orders for pickup or delivery.

When you place an order through a third-party ordering platform, the information you provide may be collected and processed by that third party in accordance with its own privacy policy and terms.

Mamacitas does not control the privacy practices of third-party websites or services. We encourage you to review the privacy policies of any third-party service before providing personal information.

4. Catering and Contact Information

If you contact us regarding catering, employment, general questions, or other services, we may collect the information you provide, such as your name, email address, telephone number, event information, and message.

We use this information to respond to your request and provide the requested services.

5. Newsletter and Marketing Communications

If you voluntarily subscribe to our newsletter or promotional communications, we may use your email address to send information about:

• Specials

• Promotions

• Events

• New menu items

• Catering

• Restaurant updates

• Other Mamacitas-related information

You may unsubscribe from marketing emails at any time by using the unsubscribe link included in the email or by contacting us directly.

6. Cookies and Similar Technologies

Our Website and third-party service providers may use cookies, pixels, analytics tools, or similar technologies.

These technologies may be used to:

• Remember preferences

• Understand Website traffic and usage

• Improve Website functionality

• Measure advertising or marketing effectiveness

• Provide a better user experience

You may be able to control or disable cookies through your browser settings. Disabling cookies may affect certain Website functionality.

7. How We Share Information

We may share personal information with service providers and business partners who assist us with operating our business and Website, including providers involved in:

• Online ordering

• Website hosting and maintenance

• Email communications

• Marketing

• Analytics

• Employment application processing

• Payment processing

We may also disclose information when reasonably necessary to:

• Comply with applicable law

• Respond to legal process or government requests

• Protect our rights, property, or safety

• Protect customers, employees, or others

• Investigate fraud or security concerns

• Enforce our agreements and policies

We do not sell your personal information for money.

8. Payment Information

When you make a purchase through an online ordering or payment service, payment information may be collected and processed directly by the applicable third-party payment or ordering provider.

Mamacitas does not intend to store complete credit card numbers or payment card security codes on its Website.

9. Data Security

We take reasonable administrative, technical, and organizational measures to help protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no website, electronic transmission, or storage system can be guaranteed to be completely secure.

10. Third-Party Websites

Our Website may contain links to third-party websites, including ordering platforms, employment services, social media platforms, and other websites.

We are not responsible for the privacy practices, security, content, or policies of third-party websites.

Your use of third-party websites is subject to their own terms and privacy policies.

11. Children's Privacy

Our Website is not directed toward children under the age of 13, and we do not knowingly collect personal information from children under 13 through our Website.

If you believe that a child has provided personal information to us without appropriate parental consent, please contact us so that we can take appropriate steps.

12. Your Privacy Rights

Depending on where you live and applicable law, you may have certain rights regarding your personal information.

These rights may include the ability to:

• Request access to personal information we maintain about you

• Request correction of inaccurate information

• Request deletion of certain personal information

• Opt out of certain marketing communications

• Withdraw consent where processing is based on consent

To make a privacy-related request, please contact us using the information provided below.

We may need to verify your identity before completing certain requests.

13. Massachusetts Residents

Mamacitas is located in Massachusetts and seeks to comply with applicable Massachusetts privacy and consumer protection requirements.

Massachusetts law provides certain protections concerning personal information and data security. We take reasonable steps to protect personal information and limit access to information to those who have a legitimate business need.

Nothing in this Privacy Policy is intended to limit any rights you may have under applicable Massachusetts or federal law.

14. California and Other State Residents

Certain states provide residents with additional privacy rights.

If you are located in a state that provides additional privacy rights, those rights may apply to you to the extent required by applicable law.

If you would like to inquire about whether a particular privacy right applies to you, please contact us.

15. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including providing services, maintaining business records, resolving disputes, preventing fraud, complying with legal obligations, and enforcing agreements.

The length of time we retain information may vary depending on the type of information and the reason it was collected.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

When we make changes, we will update the "Effective Date" at the top of this Privacy Policy. We encourage you to periodically review this page for updates.

Your continued use of the Website after changes are posted constitutes your acknowledgment of the updated Privacy Policy, to the extent permitted by law.

17. Contact Us

If you have questions about this Privacy Policy or would like to make a privacy-related request, please contact us: