Shipping & Delivery Policy

Effective Date: September 1, 2026

Thank you for choosing Mamacitas! We are committed to preparing your food fresh to order and providing a convenient and reliable delivery experience.

This Shipping & Delivery Policy explains how delivery orders placed through our website or authorized online ordering platforms are handled.

1. Delivery Service

Mamacitas offers delivery for eligible orders within our designated delivery area. Delivery availability may depend on your address, delivery distance, operating hours, and the delivery service available at the time your order is placed.

Delivery orders are prepared fresh to order and are sent out as soon as reasonably possible after preparation.

2. Delivery Area

Delivery is available only to addresses located within the delivery area shown at the time of checkout.

If your address is outside our delivery area, delivery may not be available. Delivery availability and fees may vary depending on your location and the ordering platform used.

3. Delivery Times

Estimated delivery times are provided as an estimate and are not guaranteed.

Delivery times may vary depending on:

• Order volume

• Restaurant preparation time

• Traffic and road conditions

• Weather

• Delivery driver availability

• Holidays or special events

• Incorrect or incomplete delivery information

During busy periods, delivery may take longer than the estimated time shown at checkout.

Mamacitas is not responsible for delays caused by circumstances outside of our reasonable control.

4. Order Accuracy & Delivery Information

Customers are responsible for providing accurate and complete delivery information, including:

• Full delivery address

• Apartment, unit, or suite number, if applicable

• Correct phone number

• Any special delivery instructions

Mamacitas is not responsible for delays, failed deliveries, or additional delivery charges resulting from incorrect or incomplete information provided by the customer.

5. Receiving Your Order

Customers should be available to receive their order at the delivery address provided.

If the customer is unavailable when the delivery driver arrives, the driver may attempt to contact the customer using the phone number provided with the order.

If the customer cannot be reached, the order may be left in an appropriate location when permitted by the delivery service, or the order may be returned or canceled.

Food that has been prepared and dispatched generally cannot be resold or reused for food-safety reasons.

6. Delivery Fees

Applicable delivery fees, service fees, and minimum order requirements, if any, will be displayed during the ordering process before the order is completed.

Delivery fees may vary depending on the delivery location and the third-party ordering or delivery platform used.

7. Third-Party Delivery Services

Some Mamacitas delivery orders may be fulfilled by third-party delivery providers.

When a third-party delivery service is used, delivery times, tracking, fees, and certain aspects of the delivery experience may be controlled by that provider.

Once an order has been handed to a third-party delivery provider, Mamacitas is not responsible for delays or issues caused solely by the third-party provider. However, we will make reasonable efforts to assist customers in resolving delivery-related concerns.

8. Missing, Damaged, or Incorrect Orders

If your order is missing an item, contains an incorrect item, or arrives with a significant issue, please contact Mamacitas as soon as possible after receiving your order.

We may request information about the order, including your order number, receipt, and details or photographs of the issue.

Depending on the circumstances, Mamacitas may provide a replacement, correction, credit, refund, or other appropriate resolution.

9. Food Quality & Safety

Because our food is prepared fresh and is perishable, customers should consume their order promptly after delivery.

Mamacitas is not responsible for food quality or safety issues resulting from improper storage, handling, or delays occurring after the order has been delivered to the customer.

Customers should follow appropriate food-safety practices and refrigerate perishable food promptly when it will not be consumed immediately.

10. Cancellations

Once an order has been accepted and preparation has begun, it may not be possible to cancel or modify the order.

For cancellation or refund requests, please contact Mamacitas as soon as possible. Requests will be handled in accordance with our Refund & Cancellation Policy.

11. Special Circumstances

Delivery may be temporarily unavailable or delayed due to severe weather, emergencies, road closures, staffing limitations, unusually high order volume, technical issues, or other circumstances beyond our reasonable control.

In such situations, Mamacitas will make reasonable efforts to communicate significant delays or service interruptions to customers.

12. Contact Us

If you have questions about your delivery or an issue with your order, please contact us:

Thank you for choosing Mamacitas and for supporting our local restaurant!

Mamacitas — Fresh, made to order.