Terms & Conditions

Effective Date: September 1, 2026

Welcome to Mamacitas ("Mamacitas," "we," "us," or "our"). These Terms & Conditions ("Terms") govern your use of the Mamacitas website, https://mamacitaswb.net, and your use of any services, features, online ordering, catering services, promotions, or other transactions available through the website.

By accessing or using our website, you agree to these Terms. If you do not agree with these Terms, please do not use our website.

1. About Mamacitas

Mamacitas is a Mexican restaurant located at:

Our website provides information about our restaurant, menu, specials, catering services, employment opportunities, and online ordering options.

2. Website Use

You agree to use this website only for lawful purposes and in a manner that does not:

• Violate any applicable federal, state, or local law;

• Interfere with the operation or security of the website;

• Attempt to gain unauthorized access to our systems;

• Introduce viruses, malware, or other harmful material;

• Copy, reproduce, modify, or distribute website content without our permission; or

• Use the website in a fraudulent or misleading manner.

We reserve the right to restrict or terminate access to the website if we believe these Terms have been violated.

3. Online Orders

Mamacitas may offer online ordering for pickup and/or delivery through third-party ordering platforms.

When placing an online order, you are responsible for providing accurate information, including your name, telephone number, payment information, pickup information, and delivery address when applicable.

Orders are subject to availability and acceptance by Mamacitas.

We reserve the right to refuse, modify, or cancel an order when reasonably necessary, including when an item is unavailable, an ordering error occurs, or we reasonably suspect fraudulent activity.

4. Order Accuracy

Please carefully review your order before submitting it.

We prepare food to order and make reasonable efforts to prepare orders according to the information submitted by the customer.

If there is an issue with your order, please contact Mamacitas as soon as reasonably possible so that we can review the situation and determine an appropriate resolution.

5. Pickup and Delivery

Pickup and delivery times are estimates and may vary because of restaurant volume, weather, traffic, staffing, preparation time, or circumstances outside our reasonable control.

For third-party delivery orders, additional terms, fees, delivery times, and policies may apply according to the third-party ordering or delivery provider.

Mamacitas is not responsible for delays caused by circumstances outside our reasonable control.

Customers should verify their pickup or delivery information before submitting an order.

6. Menu Items and Availability

Menu items, ingredients, descriptions, photographs, prices, and availability may change without notice.

Food photographs on the website are intended for illustration and may not exactly represent the appearance or portion of the food served.

Although we make reasonable efforts to keep website information accurate, we do not guarantee that every menu item, price, promotion, photograph, or description will always be current or available.

7. Food Allergies and Dietary Restrictions

Mamacitas takes food allergies and dietary restrictions seriously. However, our restaurant prepares and handles foods containing a variety of ingredients and allergens.

Cross-contact may occur despite reasonable precautions.

Customers with food allergies or dietary restrictions should inform Mamacitas before placing an order and should contact us with any questions regarding ingredients.

Mamacitas cannot guarantee that any menu item is completely free from a particular allergen.

Customers are responsible for making informed decisions regarding their dietary needs.

8. Prices, Taxes, and Fees

Prices displayed on the website are subject to change.

Applicable taxes and any permitted charges or fees will be disclosed as required by applicable law.

Where applicable, third-party ordering or delivery platforms may impose their own charges or fees. Such charges may be governed by the applicable third party's terms.

Mamacitas strives to provide accurate and transparent pricing information.

9. Payments

Online orders may be processed through third-party payment or ordering providers.

By submitting an order, you authorize the applicable payment provider to process the payment associated with your order.

Mamacitas does not intentionally retain complete payment-card information when payment processing is handled by a third-party provider.

You agree to provide accurate and valid payment information.

10. Cancellations, Refunds, and Order Issues

Because food orders are prepared specifically for customers, cancellations and refunds may be subject to limitations.

If you need to cancel or modify an order, contact Mamacitas as soon as possible. We will make reasonable efforts to accommodate requests that are received before preparation has begun.

Once an order has been prepared, cancellation or refund requests may not be available except where required by law or where Mamacitas determines that a refund or other remedy is appropriate.

If you believe there is an error with your order, please contact us promptly so we can review the matter.

Nothing in this section is intended to limit any rights you may have under applicable law.

11. Catering

Mamacitas offers catering services for events including parties, family gatherings, corporate events, weddings, and other occasions.

Catering orders may be subject to separate pricing, deposits, minimum order requirements, deadlines, cancellation policies, delivery charges, or written agreements.

When a separate catering agreement is provided, the terms of that agreement will govern the applicable catering transaction.

Customers are responsible for providing accurate event information, including the event date, time, location, guest count, menu selections, and any relevant dietary or allergy information.

12. Promotions, Discounts, and Specials

Mamacitas may offer promotions, discounts, special events, coupons, giveaways, or other offers from time to time.

Unless otherwise stated:

• Promotions may be subject to specific terms and conditions;

• Promotions may have expiration dates;

• Promotions may not be combined with other offers;

• Promotions may be limited to certain menu items, dates, times, or locations; and

• Mamacitas reserves the right to modify or discontinue a promotion as permitted by law.

Specific promotional terms displayed with an offer will control if they differ from these general Terms.

13. Gift Cards and Promotional Credits

If Mamacitas offers gift cards or promotional credits, additional terms may apply.

Gift cards and promotional credits may not be redeemed for cash except where required by law.

Lost, stolen, altered, or unauthorized gift cards may be subject to restrictions permitted by applicable law.

14. Intellectual Property

All content appearing on this website, including but not limited to:

• Mamacitas logos;

• Names and branding;

• Photographs;

• Graphics;

• Menu descriptions;

• Text;

• Website design;

• Promotional materials; and

• Other original content

is owned by or licensed to Mamacitas and is protected by applicable intellectual-property laws.

You may not reproduce, modify, distribute, publish, sell, or commercially exploit our content without prior written permission.

15. User-Submitted Content

If you submit a review, photograph, comment, testimonial, social-media content, or other material to Mamacitas or through a platform connected with our business, you represent that you have the right to submit that material.

By submitting content for potential use by Mamacitas, you grant Mamacitas permission to use, reproduce, display, and share that content for legitimate business, promotional, marketing, or social-media purposes, subject to applicable law.

We reserve the right to remove or decline to publish content that is unlawful, abusive, threatening, discriminatory, misleading, defamatory, obscene, or otherwise inappropriate.

16. Third-Party Websites and Services

Our website may contain links to or integrations with third-party websites and services, including online ordering, delivery, employment, payment, social-media, or other platforms.

Mamacitas does not control third-party websites and is not responsible for their content, policies, security, availability, or practices.

Your use of third-party services may be governed by the third party's own terms and privacy policies.

17. Website Availability

We strive to keep our website available and accurate; however, we do not guarantee that the website will always be uninterrupted, secure, error-free, or available.

We may modify, suspend, or discontinue portions of the website at any time.

18. Limitation of Liability

To the fullest extent permitted by applicable law, Mamacitas will not be responsible for losses or damages arising from:

• Temporary website interruptions;

• Third-party website or delivery-service failures;

• Delays caused by circumstances outside our reasonable control;

• Incorrect information submitted by a customer;

• Unauthorized access resulting from circumstances outside our reasonable control; or

• Other matters for which liability cannot lawfully be imposed.

Nothing in these Terms is intended to exclude or limit liability that cannot legally be excluded or limited under applicable law.

19. Indemnification

To the extent permitted by law, you agree to indemnify and hold harmless Mamacitas, its owners, employees, agents, and representatives from claims, liabilities, damages, losses, and expenses arising from your unlawful use of the website or violation of these Terms.

20. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of the Commonwealth of Massachusetts, without regard to conflict-of-law principles.

Any dispute shall be handled in accordance with applicable Massachusetts and federal law.

Nothing in these Terms limits any rights or remedies provided to consumers under applicable law.

21. Changes to These Terms

Mamacitas may update these Terms from time to time.

When changes are made, the updated version will be posted on this website with a revised Effective Date.

Your continued use of the website after changes are posted constitutes acceptance of the updated Terms to the extent permitted by law.

22. Severability

If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, the remaining provisions will continue in full force and effect to the extent permitted by law.

23. Entire Agreement

These Terms, together with any applicable policies, notices, catering agreements, promotional terms, and other agreements referenced on the website, constitute the applicable agreement between you and Mamacitas regarding your use of the website.

24. Contact Us

If you have questions, concerns, or complaints regarding these Terms, please contact:

Last Updated: September 1, 2026